What Information We Collect and Why
When you open an account, we collect the details needed to run it: your name, contact information, and the wallet identifiers tied to your DANA, OVO, or GoPay account. Payment data flows through each wallet's own secure channel — we receive confirmation of a transaction, not
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your wallet PIN or full credentials. We also collect device and session data, including IP address, browser type, and pages visited, to keep your session secure and to meet our fraud-prevention obligations. If you contact our support team, those exchanges are logged and held for a
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period consistent with our data-retention schedule. We do not sell your personal data to third parties. Where local law in Indonesia requires us to share data with a regulatory body or financial authority, we comply with that requirement — but only to the extent the law
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demands. Access to your data within our team is role-based: staff who handle payment queries can see transaction records; they cannot see your full profile without a documented reason. Availability of all services described here depends on local law and is offered only in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.